Shipping policy

Joydotz currently ships only to eligible addresses within the contiguous United States.

Shipping Rates

Standard shipping is a flat rate of $4.99 for orders with a merchandise subtotal under $30.

Free standard shipping is available for orders with a merchandise subtotal of $30 or more before discounts and taxes.

Orders containing The Dreamy Dotz Trio qualify for free standard shipping regardless of merchandise subtotal.

Free-shipping offers apply to standard shipping only unless expressly stated otherwise.

Final shipping charges and available shipping methods are displayed at checkout before an order is submitted.

Subscription Shipping

Subscription purchases are subject to the shipping charges displayed at checkout.

Unless a subscription order otherwise qualifies for free standard shipping under this policy, applicable shipping charges may be charged with each recurring subscription order.

Shipping charges applicable to future recurring orders are disclosed as part of the subscription checkout experience.

Processing Time

Orders are typically processed for shipment within 1–2 business days.

Orders placed on weekends or holidays will generally begin processing on the next business day.

Processing times may be extended during product launches, promotions, holidays, periods of unusually high order volume, or other circumstances affecting fulfillment.

If we become unable to ship an order within the applicable stated or reasonably expected shipping period, we will provide notice and any delay, cancellation, or refund options required by applicable law.

Estimated Delivery

After an order has been processed and shipped, standard delivery is estimated to take 3–5 business days.

Delivery times are estimates and are not guaranteed.

Delays may occur because of carrier operations, weather, holidays, service interruptions, incorrect address information, or other circumstances outside our reasonable control.

Processing time and carrier transit time are separate. The estimated 3–5 business-day delivery period begins after the order has been shipped.

Tracking

When tracking is available, you will receive a shipping confirmation email containing your tracking information after your order has shipped.

Please allow time for the carrier’s tracking system to update after shipment.

Shipping Area

We currently ship to eligible addresses within the contiguous United States, including Washington, D.C.

We do not currently ship to:

Alaska;
Hawaii;
Puerto Rico;
U.S. territories;
APO, FPO, or DPO addresses; or
International destinations, including Canada.

Orders placed using an address outside our eligible shipping area may be declined or canceled.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us at contact@joydotz.us as soon as possible if you discover an address error.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Returned or Undeliverable Packages

If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or another issue not caused by Joydotz, the customer may be responsible for additional shipping charges before the order is resent.

If an undeliverable order is eligible for a refund instead of reshipment, any refund will be handled in accordance with our Return and Refund Policy and applicable law.

Delayed or Missing Shipments

Carrier tracking and delivery estimates are provided by the applicable shipping carrier and may occasionally be delayed or inaccurate.

If your shipment appears significantly delayed or cannot be located, please contact us at contact@joydotz.us with your order number so that we can review the shipment information and assist as appropriate.

If tracking indicates that a package has been delivered but you cannot locate it, please check the delivery location and contact the carrier promptly. You may also contact us for assistance.