Privacy policy

Last updated: August 10, 2026

Joydotz is a store and brand operated by Swedish Falls, LLC. In this Privacy Policy, “Joydotz,” “we,” “us,” and “our” refer to Swedish Falls, LLC.

Joydotz operates this website and online store, including the related information, content, features, tools, products, customer accounts, subscriptions, and services provided as part of your shopping experience (collectively, the “Services”).

Our online store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, disclose, and otherwise process personal information when you visit or use the Services, make a purchase, sign up for marketing communications, create or use a customer account, purchase or manage a subscription, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, use, processing, or disclosure of personal information, this Privacy Policy controls for that issue.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understand the practices described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another individual.

Personal information generally does not include information that has been anonymized or de-identified so that it cannot reasonably be associated with an individual.

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

Contact information, such as your name, email address, billing address, shipping address, and telephone number when provided;
Order and transaction information, such as products viewed, added to your cart, purchased, returned, canceled, or included in a subscription;
Payment and billing information, including information needed to process and confirm payments through Shopify and our payment service providers;
Customer account information, including account identifiers, login or authentication information, preferences, and account settings;
Subscription information, including subscription products, delivery frequency, recurring-order information, subscription status, and available subscription-management preferences;
Marketing and communication preferences, including your email signup status, marketing preferences, and interactions with promotional communications;
Communications with us, including information included in customer-service inquiries, return requests, subscription assistance requests, reviews, or other communications;
Device and technical information, including IP address, browser type, device information, network connection information, and other identifiers;
Usage information, including how you interact with or navigate the Services, advertisements, emails, and other features; and
Information collected through cookies and similar technologies, as described below.

The specific personal information we collect depends on how you interact with Joydotz, the features you use, and applicable law.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you place an order, create or access an account, purchase or manage a subscription, sign up for email communications, contact us, or otherwise provide information to us;
Automatically through the Services, including through cookies, pixels, device information, analytics tools, and similar technologies;
From Shopify and our service providers, including providers that support ecommerce hosting, payment processing, customer accounts, subscriptions, email marketing, popup or signup forms, analytics, fraud prevention, fulfillment, and shipping;
From business or marketing partners, where permitted by applicable law; and
From other third parties, where you have directed or authorized information to be provided to us or where otherwise permitted by law.

How We Use Personal Information

We may use personal information for the following purposes:

Providing and Operating the Services

We use personal information to:

Process and fulfill orders;
Process payments and refunds;
Calculate and arrange shipping;
Provide order and delivery updates;
Manage returns, refunds, and customer-service requests;
Create and maintain customer accounts;
Provide and manage subscription purchases;
Process recurring subscription orders;
Allow customers to manage, pause, skip, resume, or cancel eligible subscriptions;
Remember preferences and shopping activity;
Maintain product and transaction records; and
Provide other features requested through the Services.

Marketing and Communications

When permitted by applicable law, we may use personal information to:

Send promotional emails and marketing communications;
Provide discount codes and promotional offers;
Communicate about Joydotz products, launches, and other updates;
Measure engagement with our marketing communications; and
Personalize marketing or advertising based on interactions with the Services.

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in our marketing emails.

Even if you unsubscribe from promotional communications, we may still send non-promotional messages relating to your orders, account, subscriptions, security, or customer-service requests.

Personalization and Improvement

We may use information about your interactions with the Services to understand how customers use our store, improve our website and products, evaluate marketing performance, personalize shopping experiences, and improve the Services.

Security and Fraud Prevention

We may use personal information to:

Authenticate accounts;
Protect transactions;
Detect, investigate, and prevent suspected fraud;
Detect malicious, unauthorized, or illegal activity;
Protect Joydotz, our customers, Shopify, and other parties; and
Maintain the security and integrity of the Services.

Legal and Business Purposes

We may use personal information to:

Comply with applicable law;
Respond to valid legal requests or legal process;
Enforce our Terms of Service and other policies;
Investigate or defend legal claims;
Protect our rights and property; and
Maintain records required for tax, accounting, compliance, dispute-resolution, and other legitimate business purposes.

Cookies and Similar Technologies

We, Shopify, and service providers that support our Services may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, understand website usage, measure performance, prevent fraud, and, where permitted, support advertising and personalization.

Depending on your location and applicable law, you may be presented with privacy or consent controls relating to the use of certain cookies or similar technologies.

Your browser or device may also provide controls that allow you to limit certain cookies or tracking technologies. Disabling certain technologies may affect the operation or functionality of parts of the Services.

How We Disclose Personal Information

We may disclose personal information when reasonably necessary for the purposes described in this Privacy Policy, including:

With Shopify, which hosts and supports our ecommerce store, customer accounts, payment features, and related Services;
With payment service providers and financial institutions to process, authorize, verify, and refund transactions;
With fulfillment and shipping providers to prepare and deliver orders;
With customer-account and subscription providers to provide recurring purchases and subscription-management functionality;
With marketing, email, signup-form, advertising, and analytics providers to operate communications, promotional campaigns, analytics, and advertising services;
With technology and security providers that help host, protect, maintain, analyze, or operate the Services;
With professional advisers, such as legal, accounting, insurance, or other advisers where reasonably necessary;
When you direct or consent to a disclosure, including through third-party integrations or social-media features;
In connection with a business transaction, such as a merger, acquisition, financing, reorganization, sale of assets, or similar transaction; and
When required or permitted by law, including to respond to valid legal process, enforce our agreements, investigate fraud, or protect our rights or the rights of others.

Some activities involving advertising, Shopify enhanced services, or third-party marketing may be considered a “sale,” “sharing,” or “targeted advertising” under certain U.S. privacy laws even when money is not exchanged.

Where applicable, you may exercise available opt-out rights through our Data Sharing Opt-Out page or other privacy controls made available through the Services.

Relationship With Shopify

The Services are hosted by Shopify.

Shopify collects and processes certain personal information relating to your access to and use of the Services in order to provide, secure, personalize, and improve Shopify-powered services.

Information submitted through the Services may be transmitted to Shopify and to other service providers that may process information in countries other than the country in which you reside.

We may use Shopify features that incorporate information from your interactions with our store, Shopify, and other Shopify-powered merchants to help provide enhanced services, including personalization, analytics, fraud prevention, advertising, and store improvement.

In connection with certain Shopify services, Shopify may independently determine how certain personal information is processed and may be responsible for responding to requests concerning that processing.

For more information, please review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Data Sharing and Targeted Advertising Choices

Depending on where you reside, you may have the right to opt out of certain uses of personal information that are considered:

Sale of personal information;
Sharing of personal information; or
Targeted advertising.

Where these rights apply, you may exercise them through our Data Sharing Opt-Out page.

Where required by applicable law, we also recognize applicable Global Privacy Control (GPC) signals as an opt-out request for the browser or device sending the signal.

If we can associate the signal with a customer account, the request may also be applied to the associated account as supported by our privacy systems.

Other browser-based “Do Not Track” signals may not be recognized unless required by applicable law.

Third-Party Websites and Services

The Services may contain links or integrations involving websites, platforms, social-media services, payment tools, or other services operated by third parties.

We do not control the privacy or security practices of independent third-party services.

If you choose to access or interact with a third-party service, its own privacy policy and terms may apply.

The inclusion of a third-party link or integration does not by itself mean that Joydotz endorses the third party or its privacy practices.

Children's Privacy

The Services are not directed to children under 13 years of age, and we do not knowingly collect personal information directly from children under 13.

If we learn that we have collected personal information from a child under 13 in circumstances where parental consent or another legal basis was required, we will take appropriate steps to delete or otherwise address the information as required by law.

If you are a parent or legal guardian and believe a child has provided personal information to us improperly, please contact us using the information below.

Where applicable law provides additional protections for minors, including restrictions involving the sale or sharing of personal information of individuals under 16, we will process such information in accordance with applicable law.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmission over the internet or electronic-storage system is completely secure, and we cannot guarantee absolute security.

Please do not send sensitive or confidential information to us through unsecured communication channels.

Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected or as otherwise permitted or required by law.

Retention periods may depend on factors such as whether the information is needed to:

Maintain or provide an account or subscription;
Complete or document transactions;
Provide customer support;
Comply with tax, accounting, or legal obligations;
Prevent fraud;
Resolve disputes; or
Enforce agreements and policies.

When personal information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

Your Privacy Rights and Choices

Depending on where you live and the law that applies to you, you may have some or all of the following rights regarding your personal information:

Right to Access or Know — the right to request information about personal information we collect, use, or disclose;
Right to Delete — the right to request deletion of certain personal information, subject to applicable exceptions;
Right to Correct — the right to request correction of inaccurate personal information;
Right to Portability — the right, in certain circumstances, to receive personal information in a portable format;
Right to Opt Out of Sale, Sharing, or Targeted Advertising — where applicable;
Right to Limit Certain Uses of Sensitive Personal Information — where applicable;
Right to Appeal — where applicable, the right to appeal certain decisions relating to privacy requests; and
Right to Non-Discrimination — the right not to receive unlawful discriminatory treatment for exercising applicable privacy rights.

These rights are not absolute and may be subject to exceptions under applicable law.

You may exercise available privacy rights using privacy controls provided through the Services or by contacting us at contact@joydotz.us.

We may need to verify your identity before completing certain requests.

Where permitted by law, you may designate an authorized agent to submit a request on your behalf. We may request evidence of the agent's authority and may also require you to verify your identity directly.

We will respond to valid privacy requests within the time required by applicable law.

Marketing Communication Preferences

You may opt out of promotional emails at any time by using the unsubscribe option provided in those communications.

Unsubscribing from marketing does not prevent us from sending transactional or service-related communications, such as:

Order confirmations;
Shipping updates;
Account notices;
Subscription-management communications;
Recurring-order notices;
Security notices; or
Responses to customer-service requests.

International Processing

Shopify and some of our service providers may process, store, or access personal information in jurisdictions other than the state or country in which you reside.

Where applicable law requires particular safeguards for cross-border transfers of personal information, applicable parties will use legally recognized safeguards as required.

Complaints

If you have concerns or complaints regarding our privacy practices, please contact us using the information below.

Depending on where you reside, you may also have the right to appeal a decision relating to a privacy request or contact an applicable privacy or data-protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, technology, business practices, legal obligations, or other operational reasons.

When we make changes, we will update the “Last updated” date shown at the top of this Privacy Policy.

We will provide additional notice of material changes where required by applicable law.