FAQ

What are Joydotz patches?

Joydotz patches are hydrocolloid spot patches for a little extra care. Each single box includes 32 patches.

What are they made of?

Joydotz patches are made with hydrocolloid. Hydrocolloid physically absorbs excess fluid at the surface of a spot and holds it within the patch.

How do I use Joydotz patches?

Start with clean, completely dry skin.
Place a patch over the area you would like to cover and gently press it into place.
Leave it on for 6+ hours, then slowly peel it away and discard it.

For external use only. Do not use on broken skin. Stop use if irritation occurs. Keep out of reach of children.

What designs are available?

Joydotz currently comes in three designs: Softwing Butterfly, Daydream Cloud, and Blush Flower.

Could my box include an extra surprise patch?

Some boxes include one extra patch in a surprise color or finish. Same shape. Not in every box.

The extra patch has the same shape as the regular patches in that box, with a different color or finish, such as rose-gold sparkle or silver sparkle. Surprise colors and finishes cannot be selected. Each single box contains 32 standard patches; The Dreamy Dotz Trio contains 96 standard patches in total.

What is The Dreamy Dotz Trio?

The Dreamy Dotz Trio includes one box each of Softwing Butterfly, Daydream Cloud, and Blush Flower—96 patches in total.

Does The Dreamy Dotz Trio include free shipping?

Yes. Orders containing The Dreamy Dotz Trio qualify for free standard shipping within our eligible shipping area.

When does regular free shipping apply?

Regular orders with a merchandise subtotal of $30 or more after discounts and before taxes qualify for free standard shipping. Orders below $30 are charged a flat $4.99 standard shipping fee unless another eligible free-shipping offer applies.

How does the first-order discount work?

New customers can sign up for email updates to receive 35% off their first one-time order from our single-box collection. The offer does not apply to The Dreamy Dotz Trio or subscription purchases and is limited to one use per customer.

How do subscriptions work?

Eligible single-box products can be purchased as a subscription for 15% off. Subscription orders renew automatically according to the frequency selected at checkout until canceled. You can manage or cancel future renewals through your customer account. Manage your subscription: sign in with the email address used for your order, then select Subscriptions. You can also use the management link in your subscription emails. The Dreamy Dotz Trio is not available as a subscription. See our Purchase Options Cancellation Policy for details.

Where does Joydotz ship?

We currently ship to eligible addresses in the contiguous United States, including Washington, D.C. We do not currently ship to Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO/DPO addresses, Canada, or other international destinations.

Can I return my order?

You may request a standard return within 14 days after delivery for unused, unopened products in their original sealed packaging. For a change-of-mind Trio return, all three unopened boxes must be returned together. Customers pay standard return shipping, and we do not charge a restocking fee. Different remedies may apply to damaged, defective, missing, or incorrect items. See our Return and Refund Policy for the full terms.

When will my order arrive?

Orders are typically processed within 1–2 business days. Standard delivery is estimated at 3–5 business days after shipment. Processing and transit times are separate; see our Shipping Policy for details and delay options.