Refund policy

We want you to feel comfortable shopping with Joydotz. Please review the following return, refund, and cancellation terms before placing your order.

Returns

You may request a return within 14 days after your order has been delivered.

To be eligible for a standard return, the product must be:

unused;
unopened;
in its original sealed packaging;
in the same condition in which it was received; and
accompanied by your order number or other proof of purchase.

For hygiene and product-safety reasons, opened, used, unsealed, or customer-damaged personal-care products are not eligible for return, unless the product arrived damaged, defective, or incorrect.

To request a return, please contact us at contact@joydotz.us. If your return is approved, we will provide return instructions and the appropriate return address.

Products returned without prior approval may not be accepted.

The Dreamy Dotz Trio

The Dreamy Dotz Trio is sold as a set containing one box each of Softwing Butterfly, Daydream Cloud, and Blush Flower.

For a standard return, the complete Trio must be returned together, and all three boxes must be unused, unopened, and in their original sealed packaging.

We do not accept partial returns of individual boxes from The Dreamy Dotz Trio for change-of-mind returns.

If one or more items in your Trio arrived damaged, defective, missing, or incorrect, please contact us so we can review the issue and determine an appropriate resolution.

Return Shipping

For standard returns, including returns due to a change of mind, ordering the wrong product, or no longer wanting the product, the customer is responsible for all return shipping costs.

We recommend using a trackable shipping service. Joydotz is not responsible for return packages that are lost, delayed, or damaged while being shipped back to us.

We do not charge a restocking fee.

Original shipping charges are non-refundable unless the return results from an incorrect, damaged, or defective item sent by Joydotz.

Damaged, Defective, Missing, or Incorrect Items

Please inspect your order when it arrives.

If your order is damaged, defective, missing an item, or contains the wrong product, contact us at contact@joydotz.us as soon as possible.

Please include:

your order number;
a description of the issue; and
clear photographs of the product and packaging when applicable.

After reviewing the request, we may offer a replacement, refund, store credit, or another appropriate resolution depending on the circumstances.

If the issue resulted from an error by Joydotz, you will not be responsible for eligible return shipping costs.

Refunds

After we receive and inspect an approved return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Processing time after a refund is issued depends on your bank or payment provider.

Refunds are based on the amount actually paid for the eligible returned product after any discounts or promotions were applied.

Discounts, promotional credits, or promotional value are not separately refundable.

Original shipping charges are not refundable except when the item was damaged, defective, or incorrectly shipped by Joydotz.

Order Cancellations

You may request cancellation of an unfulfilled order within 24 hours after placing it.

Cancellation requests are not guaranteed.

An order cannot be canceled after it has entered processing, been fulfilled, or been shipped. If an order can no longer be canceled, it will be subject to the return terms described in this policy.

To request cancellation, contact us at contact@joydotz.us as soon as possible and include your order number.

Subscription Orders

Canceling a Joydotz subscription stops future recurring orders and charges but does not automatically cancel or refund an order that has already been created, processed, charged, fulfilled, or shipped.

An existing subscription order that has already been created is subject to this Return and Refund Policy.

Any refund for an eligible subscription order will be based on the amount actually paid for that order after the applicable subscription discount.

Subscription management and future cancellations are governed by our Purchase Options Cancellation Policy.

Shopify likewise treats recurring subscription orders as individual orders once they are created, and cancellation of the subscription contract does not necessarily refund an already-created order.